Our after-sale service is delivered by marketing center’s after-sale department which is responsible for service and marketing of machines, fittings, information and consultation. It aims at providing specific aftersales services and put in place a platform for interactions that is backed up by the head office.
Outstanding service team
We have 5 well-trained experts providing technology services for clients and 3 skilled service staff at the home office and more than 10 overseas, who are ready to deal with difficult problems in as short a time as possible.
Our supervisory system ensures that every single service of every engineer will be under the eye of both clients and the company. This is made possible by on-site analysis and by making a follow-up visit to the client.
The company has a technical service hotline to deal with any unexpected problems that might arise, at any time, which cannot be handled by the client, and will send out technical personnel if necessary.
Our service slogan is “all for the client” and we provide comprehensive, quick, sincere, high quality service on our own initiative, and we make the following promises to clients:
1. Client letters and calls will be handled the very same day.
2. Service staff will explain what needs to be done to the client over the phone, within 2 hours of receiving the service information. The technical person will leave for the trouble spot within 2 days if necessary.
3. In the city of Xi’an, the response time, from receiving the service call to arriving on the spot will be less than 2 hours.Elsewhere in Shaanxi province, it will be less than 12 hours.Outside Shaanxi, but in China, it will be less than 24 hours.
4. For foreign clients, we will speak with the client and solve the problem as quickly as possible.